We guarantee the performance and quality of all goods we supply for 12 months unless stated otherwise. If you feel that you have a faulty product, please read our Returns Policy below.
Should your order be lost or damaged in transit we will provide a free of charge replacement or refund on the lost/damaged items. Claims for damage must be made within 2 days of receipt and we may ask for a photograph or return of the items in way of proof.
We must be informed prior to the return of any items.
First Action. Please call by telephone whenever possible as many problems can be resolved without a return of goods, thereby avoiding unnecessary delays and shipping costs. Our support number is 01202 599922.
If you are not satisfied with your product and wish to return it then please click here to be transferred to the RMA form on our corporate site and follow the instructions.
It is your responsibility to ensure that returned goods are packed properly and insured against loss. We cannot accept any responsibility for goods damaged or lost in transit, irrespective of whether they are faulty.
If the returned product tests faulty and is under warranty, it will be replaced or repaired as soon as possible and shipped back to you. If the item is no longer available, it will be replaced with an equivalent or higher specification product (extra cost to be paid by the customer). The option of a full refund is available*. If you modify, tamper with or otherwise alter a product, your warranty will become void* - any diversion from this will require written confirmation from MCP management.
If a returned product tests OK or has been modified, altered or tampered with, it will be sent back to you as soon as possible with a test report. You will incur a £25 testing charge plus the return shipping costs (all plus VAT).
If the returned product is faulty but out of warranty, it will be repaired and the cost notified to the customer by email. Work will commence on receipt of an official order covering the cost of repair and shipping costs.